Shipping
We usually ship international order by EMS, deliver to major destinations like US, UK and some other European countries only take around 7-10 days. Orders maybe delayed due to bad weather, incorrect address information, or availability of the product.
We shall ship the items in 12-48 hours once your payment is cleared , most of the clients will receive tracking number in less than 2 business days by Email!
We strongly recommend and prefer that first time customers send their order to the billing address on file with the card account. We may require you to do so in order to comply with our fraud prevention standards. Orders can sometimes be shipped to a different address, however, we still require the correct, matching address for your credit card in addition to the shipping information. If you need to make arrangements for shipping to a different address, please send us an email to ask for assistance.
If you are not available to accept delivery, the courier/carrier will leave the parcel in a safe place, please contact post office to check package status and send us emails for assistance. If, however, your item(s) do not arrive within our stated lead times, please contact our Customer Services team who will be happy to help you.
Please note : lead times are only an approximation, we are unable to guarantee a delivery time as this is a international business. Once the item is despatched, we cannot cancel your order. You have up to 14 days to return your item for a full refund. Thanks for understanding!
We shall ship the items in 12-48 hours once your payment is cleared , most of the clients will receive tracking number in less than 2 business days by Email!
We strongly recommend and prefer that first time customers send their order to the billing address on file with the card account. We may require you to do so in order to comply with our fraud prevention standards. Orders can sometimes be shipped to a different address, however, we still require the correct, matching address for your credit card in addition to the shipping information. If you need to make arrangements for shipping to a different address, please send us an email to ask for assistance.
If you are not available to accept delivery, the courier/carrier will leave the parcel in a safe place, please contact post office to check package status and send us emails for assistance. If, however, your item(s) do not arrive within our stated lead times, please contact our Customer Services team who will be happy to help you.
Please note : lead times are only an approximation, we are unable to guarantee a delivery time as this is a international business. Once the item is despatched, we cannot cancel your order. You have up to 14 days to return your item for a full refund. Thanks for understanding!
